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After a week of waiting, the casino initially stated they would refund the deposit to his original bank account, but later claimed they could not do so. The issue was resolved, and the player received his money back after escalating the matter. The player from Austria filed a formal complaint against Casino DazzleHand for misusing Merchant Category Codes, which allowed deposits despite an active gambling block on his card. He requested a refund of €250 after the casino denied his request without justification, and he expressed concerns over transparency and regulatory compliance in their payment processes. The Complaints Team was unable to assist further due to the player’s lack of response to inquiries, which led to the rejection of the complaint.
Please allow me to ask you a few questions, so I can understand the whole situation completely. I have never used any bonus — when I deposited, I did not activate or claim any bonus. Obtaining the immediate restoration of my original account balance. However, on 11 August 2025, I requested a withdrawal of €130, which was refused without any clear explanation.
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The player from Finland found his account permanently closed on Dazzlehand after successfully depositing, verifying, and playing. This closure occurred after he requested a withdrawal of €2000 in winnings, leaving him confused about why he had been allowed to play before the account was blocked. The Complaints Team attempted to engage the casino for clarification and resolution but received no response. Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. All the details regarding the casino’s winning and withdrawal limits can be found in the table below.
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To view the casino’s user reviews, navigate to the User reviews part of this page. Our process for establishing a casino’s Safety Index involves a detailed methodology that considers the variables we’ve collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc. DazzleHand offers a responsive mobile website compatible with modern browsers, maintaining full site functionality and fast performance.
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- This closure occurred after he requested a withdrawal of €2000 in winnings, leaving him confused about why he had been allowed to play before the account was blocked.
- He requested a refund of €250 after the casino denied his request without justification, and he expressed concerns over transparency and regulatory compliance in their payment processes.
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This process applies equally on both desktop and mobile platforms, allowing you to regain access promptly without creating a new account. We start by navigating to the official site and selecting the profile icon to open the sign-in form. We enter the registered email and password, then confirm access with a single action. When credentials are forgotten, we use the recovery link to reset securely. On mobile, the process mirrors desktop with the same fields and controls. If the session times out, we reauthenticate using the same steps.
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